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Currently Hiring: Freight Broker Agent
Description:
Our organization seeks a service-minded freight broker agent to serve as a liaison between freight carriers and our customers. In this position, your responsibilities would include securing new accounts, expediting the information-sharing process, and communicating with dispatchers, drivers, and clients. Additionally, we will look to you to negotiate current and future contracts to help maximize organizational profits. Ideal candidates are customer-oriented with the ability to work in a fast-paced, dynamic environment.
Responsibilities:
Responsibilities will include but not be limited to:
- Perform freight services
- adhering to government and company regulations
- Create, coordinate, and manage pick-up and delivery schedules, coordinating with shippers, carriers, dispatchers, and customers
- Track and report shipment status of loads
- Book orders with carriers and assist in preparation for loading
- Provide current and prospective customers with shipping quotes
- Maintain accurate records of all activity, ensuring freight paperwork is complete and approved prior to transportation
- Resolve freight discrepancies and keep relevant parties apprised
- Respond to customer concerns and queries in a timely, professional manner
- Manage multiple deliveries and process spot requests
- Develop new sales strategies to generate leads, improve business, and develop a sales pipeline
- Maintain positive, productive relationships with customers, and contact them, as appropriate, for new business opportunities or to offer special promotions and discounts
- Remain aware of changing market trends